Associate IT Infrastructure Analyst - Mobile

Job ID: J133272
Company: HM Health Solutions Inc.
Location: Pittsburgh, PA, United States
Facility: 4 Allegheny Center
Full/Part Time: Full time
Job Type: Regular
Posted at: Oct 10, 2018

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Description

Assists in the physical delivery and ongoing support of less complex products/services, applications, network systems and overall solutions. Assists in performing less complex tasks including, but not limited to, systems software upgrades, workstation setups and server configurations. Assists in maintaining software and hardware inventories. Assists in providing less complex operational support and analysis for the organizations information systems and peripheral equipment, such as servers, desktops, printers and storage devices. Assists in performing recovery procedures , scheduling and backups, and monitors batch processes.

ESSENTIAL RESPONSIBILITIES

  • Maintain inventory and records for all iOS devices and applications
  • Maintain inventory and records for Apple ID’s for shared devices
  • Add users to MaaS360 AD group
  • Assist users  for personal device (iOS) setup
  • Setup and configure new or reallocated devices and associated peripherals dedicated for mobile devices management
  • Review and triage help desk tickets. Resolve tickets where possible, pass to other team members where appropriate
  • Set up new devices for users to speed up deployment and delivery
  • Go onsite with new and existing users to assist with setup and troubleshooting of new and existing devices
  • Take on call rotation as scheduled
  • Assists in performing less complex operational support of IT Infrastructure technology including, but not limited to, network, security, messaging, storage, voice, etc.
  • Assists in performing less complex analysis and resolve problems to restore normal IT Infrastructure operational levels
  • Assists in the completion of less complex project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects
  • Assures compliance to required standards, procedures, guidelines and processes
  • Other duties as assigned or requested

MINIMUM QUALIFICATIONS

  • High School Diploma or equivalent required
  • 0 - 1 year of experience in Information Technology

Physical Demands

This job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays and/or weekends.

Note: Job duties and responsibilities support separation of duties across multiple users

Referral Bonus Level: 1

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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