Manager, Business Process

Job ID: J134572
Company: Highmark Inc
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Nov 8, 2018

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Description

General Overview:

This job manages the business process resources as well as leads, supports and facilitates process improvement initiatives across multiple functional units for both strategic and continuous process improvement efforts. Strategic and transformational support includes design and support throughout implementation to assure people/process/technical solutions align with strategic initiative while driving consensus among business units including process ownership and governance. Design activities include the documentation, management and oversight of end to end workflow process analysis assuring improved productivity, cost effectiveness, appropriate embedding of Key Performance Indicators, and appropriate controls for both regulatory and compliance considerations. Provides consultative services and analytic support to business management  leveraging LEAN practices, Six Sigma methodologies and tools, work simplification, service level management, organizational design, consolidation, performance measurement systems, productivity improvement and expense control.  Assimilates business process with RPA (Robotic Process Automation) opportunities from ideation and design to execution.

Essential Job Functions:

  • Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
  • Manages and leads the definition, scoping, chartering efforts for business process analysis/design projects related to process improvement initiatives assuring optimal business and functional delivery of the strategic delivery framework. This includes business modeling, documentation of the operating blueprint and process solution blueprinting efforts following the strategy definition as well as supporting the execution of the process solution blueprint during the implementation phase.  Drive the process mapping and other components as needed of potential RPA.
  • Provide process and business consultation services which include research, analysis facilitation, process modeling, and business process improvement techniques to propose and implement business and system solutions that meet strategic objectives. Provide and support periodic reporting to leadership on assigned project activities.  Monitors and report out to management on the status of departmental projects: anticipates and identifies issues that could inhibit achieving the project goals and objectives, and implementing corrective actions and mitigation strategies.
  • Establish and maintain strong working relationships across business unit/area level of management continuing to promote and continually broaden the level of business knowledge and the impact of quality/process improvement projects and programs. Participate in planning sessions with business owners to improve business processes and to prioritize and drive process re-engineering initiatives including process ownership and governance.
  • Drives business case development process to identify change execution impacts to people, process, and technology solutions to achieve business objectives. Participate and support the Change Execution Process assuring resource alignment/impacts are aligned with the process governance model.  o Drive comprehensive business process standards, analysis and measurement to assigned projects including the definition of business process modeling standards for assigned projects and evolve the Business Process Management Nomenclature standards of a Business Process Competency Center.
  •  Support the expansion and development of Continuous Process Improvement and business process engineering skills, including Lean Six Sigma methodology across specific divisions and the enterprise, promoting the understanding and use of process improvement tools and concepts.  Support leadership and management with regard to the planning, implementation and production support of Lean Six Sigma projects and the Lean Six Sigma COE.  In collaboration with release planning and implementation functions across varying divisions and business platforms. Ensures all changes to processes are reflected in the repository of process documentation.
  • Access and analyze processes, data points, and controls to determine sub-optimal performance, communicate findings clearly and effectively and make recommendations for improvement.  Identify root causes of problems and demonstrate the ability to development and make recommendations for solutions to mitigate root cause.

Minimum Qualifications:

  • Bachelor's Degree
  • 7 years Progressive experience with Process Improvement, Process Mapping, Data Analysis or related experience
  • 5 years Managing Small to Medium Projects Across Multi-Functional Teams
  • 3 years Management Experience

Preferred Qualifications

  • Bachelor's Degree in Business Administration, Industrial/Management Engineering, IT Related Field, Health Administration, Business Administration, Industrial Engineering, IT Development
  • 1 year working in the Healthcare Industry
  • 1 year working with Robotic Process Automation
  • (Lean) Six Sigma - Black or Green Belt
  • Project Management Professional

SKILLS

  • Strong facilitation skills
  • Written & Oral Presentation Skills
  •  Ability to use statistical assessment to quantify opportunities and to achieve process optimization 
  • Knowledge of the roles and deployment of change execution
  • Knowledge of Business Process Modeling concepts and components and their respective application 
  • Ability to observe and provide constructive performance feedback
  •  Knowledge and understanding of Business Process Engineering standards/protocols
  •  Knowledge and understanding of Lean Six Sigma Tools and Methodologies  

Referral Bonus: Level 1

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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