VP Capacity & Optimization

Job ID: J135011
Company: Allegheny Health Network
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Nov 9, 2018

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Description

GENERAL OVERVIEW:  

This key leader will report to the SVP Clinical Access Transformation, Allegheny Health Network.  This individual will work closely with the Allegheny Health Network executive leadership team, hospital administration, the Allegheny Clinic service line leaders and physician chairs to execute enterprise initiatives related to clinical capacity and access. 

This individual will work directly with the Executive Teams at all Allegheny Health Network affiliates to develop, manage and lead change at all levels of the organization. This position will also be accountable for managing capacity and access for optimized patient schedules and ensuring timely patient access.  Tasked with standardized template and protocol modeling to ensure optimal practice and call center work flow.  This individual will launch and manage work flow optimization and operational projects. 

ESSENTIAL RESPONSIBILITIES: 

1.  Partners with the call center and AHN practices and/or departments to create standardized template and protocol modeling.  Defines deliverables and frequency of the clinical access exchange program (rotation of call center and practice employees) to gain familiarity with customer operations.  Solicits feedback and buy in from key stakeholders.  Incorporates lessons learned into training and policies to improve operations.

2.  Assesses and restructures all front end processes across AHN sites to ensure a positive, consistent patient and experience revenue cycle optimization.  Manages the standardization of front end practices throughout the network and design.  Assists with the initiatives related to enhancing patient engagement and communications through the use of myChart capabilities.  Ensures appropriate and consistent policies, procedures, and education across all AHN sites.   Collaborates with senior leadership in Revenue Cycle and Allegheny Clinic to define and execute deliverables.

3.  Leverage standardization and process improvement techniques to improve business operations.  Manage costs toward the improvement of net revenue.  Strategically develop, refine and improve performance metrics and measurement methods using standardized and customized tools.   Consistently measure results.

4.  Manages the operating and capital budget in close collaboration with SVP and the management team.  Foster ongoing revenue cycle improvements.  Aggressively mitigate all variances to budget.  Make sound decisions on best use of resources in support of AHN priorities and strategies.   

5.  Develops tools and strategic techniques to accurately predict and monitor capacity across AHN sites as designated by SVP to improve access and the patient experience.  Develops and implements process to strategically quantify and increase the percentage of visits to optimize capacity and access. 

6.  Mentors and influences administrative and physician leaders, management, physicians and employees in a manner which emphasizes the importance of team work, collaboration, accountability, and the sharing of information, resources, and best practices amongst stakeholders across the organization to meet defined goals, objectives, and performance metrics in a timely manner. 

QUALIFICATIONS:

Minimum

  • Bachelor’s Degree
  • At least 7 years of progressive leadership roles in an ambulatory or hospital clinic setting.
  • Experience in developing strong physician relationships and able to lead others in initiatives aimed at strengthening patient and physician experience, integrating and optimizing services and developing a motivated, high-performing team
  • Demonstrated success in physician group strategic planning and in improving operational and financial performance through revenue generation, cost control, productivity enhancements and clinical outcome improvement strategies, along with a high level of patient and physician satisfaction
  • Change management experience; has worked with employees and helped them turn in different directions
  • Exhibits problem solving skills and productively manages conflict

Preferred

  • Multi-hospital/specialty practice management experience in large complex organizations strongly preferred
  • Master’s Degree preferred.

Knowledge, Skills and Abilities:

Important areas of practice knowledge will include:

  • Patient/Consumer Experience, Patient Relations & Measurement Tools
  • Organizational Change Management
  • Best Service Practices & Protocols
  • Workforce engagement & performance
  • Surveys, Metrics & Standards
  • Data analysis and interpretative skill

Key Characteristics:

  • Passionate and able to inspire
  • Purpose driven, principles led and performance focused
  • Can Drive Change
  • Clearly confident, yet humble and curious
  • Credible: Knows and utilizes data/science to support positions
  • Empowering and personable
  • Strong relationship building skills
  • A team player who is highly visible and engaged, service-oriented, leads by example
  • Superior listening skills
  • Integrity of the highest order

    Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
    EEO is The Law
    Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
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