Business Systems Consultant

Job ID: J135847
Company: HM Health Solutions Inc.
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Nov 9, 2018

Share:

Description

JOB SUMMARY

This job supports one or more analytical aspects of the application product life cycle, including capability enablement with cross-team dependencies within a product scope. Uses significant independent judgement and discretion to collaborate with customers on the most complex issues in order to understand capability needs, gather project specifications, create business cases and cost sheet analysis, translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities), analyze data to determine business problems, trends, or opportunities for process improvements, create/execute test plans, provide root cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery. Identifies, documents, and resolves risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value statements.  Uses functional and organizational knowledge to mentor Associate, Intermediate, and Senior Business Systems Analysts, as well as others outside of immediate team.  Leads project teams or actively participates as a SME on the most complex projects (cross functional, with potential regulatory risk exposure, customer service & financial impacts). Acts as face to the customer; primary customer contact; may negotiate project requirements versus resources with customer.  Resolves the most complex issues (may involve multiple systems) and/or develops alternative solutions with understanding of potential regulatory risk exposure and customer service & financial impacts, ensuring that resolution addresses all potential impacts.  Act as a SME on how the most complex new enhancement/applications are developed using an expert level of understanding of end-to-end processes and potential integration issues.  Requires expert level of understanding the end systems impact of changes across enterprise-wide systems (including regulatory risk exposure, customer service & financial impacts).

ESSENTIAL RESPONSIBILITIES

  • Lead in working  with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, requirements, testing plan, testing schedule, testing scenarios, testing outcomes, user task analysis, wire framing, usability testing, personalization to different clients, and user interface design.
  • Participate in the full software development life cycle by actively leading or acting as lead in given area of expertise on agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.
  • Serve as the product owner regarding: work direction and progress, backlogs, capabilities, release vision/goals, deadlines and financial management, communication, customer engagement, etc.
  • Provide required business and/or subject matter expertise on most complex issues for both project and production related activities, including new strategic programs or initiatives impacting current and existing systems.
  • Ensure compliance to required standards and all necessary approvals have been obtained throughout the project lifecycle.
  • Interface with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions).
  • Lead in supporting various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts. 
  • Communicate in an exemplary manner with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
  • Provide thought leadership and strategic direction in Product & Technology Solutions.
  • Other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Bachelor's Degree in Business Administration/Management or Information Systems or 6 years of relevant experience in lieu
  • 7 - 10 years in IS/IT
  • 3 - 5 years in Project Management
  • 3 - 5 years in the Health Insurance Industry
  • 3 - 5 years in the Healthcare Industry

PREFERRED QUALIFICATIONS:

  • Master's Degree in Business Administration/Management or Information Systems
  • 5 - 7 years in Process Improvement
  • Six Sigma exposure
  • Project Management Professional (PMP)
  • Solid understanding of the Agile development process

Referral Bonus: Level 2

CRITICAL SKILLS

  • Analytical Skills
  • Problem-Solving
  • Communication Skills
  • Report Writing
  • SQL
  • Project Management
  • Customer Service
  • Leadership

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

Share:

Interested in working at the Highmark Health enterprise?
Take the first step by joining our Talent Network today!

Join Our Talent Network

Similar Jobs

Systems Analyst - Laboratory Systems

Pittsburgh, PA, United States
IS/IT

Business Systems Consultant

Pittsburgh, PA, United States
IS/IT

Senior Business Solutions Consultant

Pittsburgh, PA, United States
IS/IT

Senior Application Developer - Java

Pittsburgh, PA, United States
IS/IT

Team Manager

Camp Hill, PA, United States
IS/IT

Manager, Operational Solutions

Pittsburgh, PA, United States
IS/IT

Team Manager, IT

Pittsburgh, PA, United States
IS/IT

Team Manager, IT

Camp Hill, PA, United States
IS/IT

Systems Analyst - Physician Billing

Pittsburgh, PA, United States
IS/IT

Manager, Solution Delivery

Wilkes-Barre, PA, United States
IS/IT

Senior Business Systems Analyst

Pittsburgh, PA, United States
IS/IT

Senior Information Security Engineer

Pittsburgh, PA, United States
IS/IT

Team Manager, IT

Pittsburgh, PA, United States
IS/IT

Senior Business Systems Analyst

Camp Hill, PA, United States
IS/IT

Manager, Solution Delivery

Pittsburgh, PA, United States
IS/IT

Manager, Solution Delivery

Camp Hill, PA, United States
IS/IT

Manager, Solution Delivery

Wilkes-Barre, PA, United States
IS/IT

Sr IT Infrastructure Engineer

Pittsburgh, PA, United States
IS/IT

Sr IT Infrastructure Engineer

Harrisburg, PA, United States
IS/IT

Consultant

Camp Hill, PA, United States
IS/IT

Scrum Master

Pittsburgh, PA, United States
IS/IT

Consultant

Pittsburgh, PA, United States
IS/IT

IT Team Manager - Service Management

Pittsburgh, PA, United States
IS/IT