Manager Learning Services

Job ID: J141461
Company: Highmark Inc
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Feb 27, 2019

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Description

General Overview:

This position will focus on technical and/or skills training in a specific business area and not leadership and development training programs.  Responsible for managing the planning, coordination, implementation and evaluation of a wide and complex range of training design, development and delivery activities serving all levels of personnel within the company.  Responsible for diagnosing organizational needs, formulating plans, and implementing strategies utilizing a wide range of delivery options, as well as overseeing the design, development and delivery of training programs in support of existing and strategic business needs.

Essential Job Functions:

  • Provide advice, direction and cooperation on a variety of decisions regarding external client (ASP) training solutions, strategies and deliveries.
  • Develops and implements training plans based on business and client relationships, including strategies, solutions and delivery.  Collaborates with peers and internal / external business partners.  Determines and manages multiple sources of related services including working with business partners and consultants.    
  • Analyzes availability of operational and personnel resources, timeliness of projects and responsiveness to exceptions and customer demands that arise.
  • Recruits, selects, and manages people in the learning function; assigns roles, responsibilities, and projects; conducts performance appraisals and makes compensation decisions.
  • Models leadership in developing people; supports continuous learning and staff development that enhances performance.
  • Manages external resources; identifies which training-related activities can be outsourced; determines external resources available for providing learning and performance solutions; selects the most appropriate resources for the solution being provided; negotiates and manages contracts with external partners; maintains contact with external partners to ensure effective delivery.
  • Ensures that all delivery complies with relevant legal, ethical, and regulatory requirements; monitors compliance and creates reports as needed.
  • Develops long-range design, development, and/or delivery strategies to support the performance and business objectives. 
  • Develops and monitors the budget.
  • Other duties as assigned or requested.

Minimum Qualifications:

  • Bachelor’s Degree
  • 6 years of experience in managing training-related projects or consulting on training-related initiatives
  • 6 years experience analyzing, designing and implementing learning solutions and processes

Preferred Qualifications:

  • Master's Degree

Referral Bonus: Level 1

Summary

This position will focus on technical and/or skills training in a specific business area and not leadership and development training programs. Responsible for managing the planning, coordination, implementation and evaluation of a wide and complex range of training design, development and delivery activities serving all levels of personnel within the company. Responsible for diagnosing organizational needs, formulating plans, and implementing strategies utilizing a wide range of delivery options, as well as overseeing the design, development and delivery of training programs in support of existing and strategic business needs.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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