Clinical Client Integration Manager

Job ID: J141681
Company: Highmark Inc
Location: Wilkes-Barre, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Mar 1, 2019

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Description

JOB SUMMARY

This job is responsible for the overall clinical support of account and sales specific activities within the Clinical Services division.  The incumbent works with leaders in clinical services and sales/account management as a liaison, developing collaborative relationships across departments such as sales, actuary, product and marketing to provide clinical content research for clients, clinical expertise for high cost reporting, RFP responses, preparation for client meetings, and tracking of performance guarantees including participation in strategies to improve outcomes.

ESSENTIAL RESPONSIBILITIES

  • Develop collaborative relationships across various departments such as sales, actuary, product, marketing and others, as identified.  Actively collaborate with account managers, clinical sales consultants, and other key stakeholders in preparation for client meetings.  May accompany sales to attend and, at times, present at client meetings.  Provide support and participate in sales finalist meetings from a clinical services perspective by providing the clinical insight into value to members and clients. This is a client-facing role.
  • Support the clinical management team to assure that there are clear expectations for Case Managers & Disease Managers as it relates to specific models and client accounts. Provide implementation and ongoing support for clinical teams for buy up products.  Work with clinical managers to coach nurses on identified opportunities specific to client expectations.
  • Serve as primary leader in coordination and preparation for client audits and clinical reviews assuring that all requirements established by the client including contractual obligations are met and staff involved in any onsite reviews are adequately prepared and coached.
  • Analyze, synthesize, and provide clinical detail on High Cost Claims & Authorization reports leveraging many systems and programs.  
  • Serve as the clinical subject matter expert for RFPs.  Work with the clinical writing team to support the strategy in submissions.  
  • Other duties as assigned or requested.

Required

  • Bachelor's Degree in Nursing or Health Administration
  • 5 - 7 years in the Health Insurance Industry
  • 5 - 7 years in Clinical Services
  • Registered Nurse

Preferred

  • 1 - 3 years in Client Management

Substitutions

  • 6 years of clinical nursing practice in lieu of degree

SKILLS

  • Written & Oral Presentation Skills
  • Analytical Skills
  • Relationship-builder with Unsurpassed Interpersonal Skills
  • Project Management
  • Reporting
  • Sales Support
  • Leadership

Referral Bonus: Level 1

.

Summary

This job is responsible for the overall clinical support of account and sales specific activities within the Clinical Services division.  The incumbent works with leaders in clinical services and sales/account management as a liaison, developing collaborative relationships across departments such as sales, actuary, product and marketing to provide clinical content research for clients, clinical expertise for high cost reporting, RFP responses, preparation for client meetings, and tracking of performance guarantees including participation in strategies to improve outcomes.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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