Physician Access Coordinator

Job ID: J140773
Company: West Penn Allegheny Health System
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Mar 1, 2019

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Description

GENERAL OVERVIEW:

The Physician Access Coordinator is responsible for building relationships with physicians and other health care leaders within a defined territory; educating the physician community about the various access avenues into AHN, promoting core and specialty services offered by the AHN Referring Physician Center, addressing any access related concerns.

ESSENTIAL RESPONSIBILITIES:

  • Complete face to face meetings with physicians, schedulers, practice managers and medical staff from referring hospitals and physician offices to ensure understanding of all access avenues and new initiatives as well as ensuring that all obstacles regarding timely access are identified and minimized. (25%)
  • Effectively manage assigned territory, conducting office visits to include: Education on services offered, access enhancements and new advances, Communicating opportunities to participate in AHN lead access initiatives, Offering excellent customer service, Implementing new access services/protocols (25%)
  • Facilitate easy access for physicians and referring hospitals to help ease the patient transition into AHN; Orient new providers to access avenues within AHN (10%)
  • Prepare and present opportunities, market trends, and challenges to appropriate leadership/staff in a timely manner and on a regular basis, gaining support and commitment as needed (10%)
  • Coordinate meetings between key staff, physician groups, and external customer groups to improve communication and relationships in order to increase referrals or resolve customer service issues in conjunction with the Care Connect Referring Physician Scheduling team (10%)
  • Analyze access problems and procedures to identify and assess possible alternative solutions (5%)
  • Support or lead the definition, scoping, chartering efforts for business process analysis/design projects related to access improvement initiatives assuring optimal business and functional delivery of the strategic delivery framework (5%)
  • Establish and maintain strong working relationships across business unit/area level of management continuing to promote and continually broaden the level of business knowledge and the impact of quality/process improvement projects and programs. Participate in planning sessions with business owners to improve access processes (5%)
  • Compile feedback, assess and recommend new access programs to the Director of Clinical Access Innovation (5%)

QUALIFICATIONS:

Minimum

  • 3-5 years practice/healthcare setting in a coordinator role or higher

Preferred

  • Bachelor's degree
  • Certified Physician Practice Manager (CPPM)
  • 1-3 years experience practice management
  • 1-3 years with working knowledge of healthcare compliance and HIPAA policies

Summary

The Physician Access Coordinator is responsible for building relationships with physicians and other health care leaders within a defined territory; educating the physician community about the various access avenues into AHN, promoting core and specialty services offered by the AHN Referring Physician Center, addressing any access related concerns.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
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For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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