Senior IT Infrastructure Engineer

Job ID: J142129
Company: HM Health Solutions Inc.
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Mar 11, 2019

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Description

Takes a lead role in more complex plans to research, evaluate, design and develop IT Infrastructure systems by applying engineering, hardware and software design theories and principles to develop a compatible system infrastructure in line with organizational strategies. Takes a lead role in more complex design, development, and implementation of IT Infrastructure components such as operating systems, software tools, and utilities.  Takes a lead role in conducting more complex studies of IT Infrastructure performance and traffic analysis. Takes a lead role in determining more complex systems design requirements and ensures that system improvements are successfully implemented and monitored to increase efficiency.  Takes a lead role in generating more complex IT Infrastructure engineering policies, standards and procedures.  May mentor less experienced team members.

The primary responsibility will be as a Project Engineer in a fast paced operations environment with some tier-3 support work. The successful candidate will have a solid background in supporting VMWare/VDI Horizon.  A customer first mindset is essential. This role will support a diverse base of customers, including non-technical users. The ability to communicate in non-technical terms will be essential.

ESSENTIAL RESPONSIBILITIES: 

1. Takes a lead role in serving on teams in clearly defining, with the customer, more complex requirements, deliverables and timeframes.  Escalate issues and make recommendations to resolve them to the appropriate audience.

2. Takes a lead role conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.

3. Takes a lead role to develop and/or deliver technical training in complex technical areas. May mentor less experienced team members in the execution of their duties.

4. Takes a lead role in completing more complex project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects. 

5. Assure compliance to required standards, procedures, guidelines and processes.

6. Other duties as assigned or requested.

MINIMUM QUALIFICATIONS:

  • High School Diploma or equivalent  is required
  • 3-5 years of experience in Information Technology

PREFERRED QUALIFICATIONS:

  • Bachelor’s Degree in Information Technology or similar field
  • Experienced in vSphere, VMware virtual switching, vMotion, and HA, vRA, vROPS and the vRealize suite
  • Ability to Troubleshoot applications in a virtual desktop environment
  • Experience working with large scale desktop environments
  • Experience in supporting VMWare View / Horizon

KNOWLEDGE, SKILLS AND ABILIITES:

  • Excellent customer experience skills
  • Ability to manage and coordinate projects
  • Strong oral and written communication skills
  • Able to work and interact with others in a structured team environment
  • Accuracy and attention to detail, great organizational skills
  • Strong knowledge vSphere and ESXI
  • Strong understanding of how the hardware platform interacts with the virtual platform. Must be able to participate in a 24x7x365 on call support environment

Referral Bonus: Level 1

Summary

Takes a lead role in more complex plans to research, evaluate, design and develop IT Infrastructure systems by applying engineering, hardware and software design theories and principles to develop a compatible system infrastructure in line with organizational strategies. Takes a lead role in more complex design, development, and implementation of IT Infrastructure components such as operating systems, software tools, and utilities. Takes a lead role in conducting more complex studies of IT Infrastructure performance and traffic analysis. Takes a lead role in determining more complex systems design requirements and ensures that system improvements are successfully implemented and monitored to increase efficiency. Takes a lead role in generating more complex IT Infrastructure engineering policies, standards and procedures. May mentor less experienced team members. The primary responsibility will be as a Project Engineer in a fast paced operations environment with some tier-3 support work. The successful candidate will have a solid background in supporting VMWare/VDI Horizon. A customer first mindset is essential. This role will support a diverse base of customers, including non-technical users. The ability to communicate in non-technical terms will be essential.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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