IT Infrastructure Analyst

Job ID: J142265
Company: HM Health Solutions Inc.
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Mar 8, 2019

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Description

Responsible for the physical delivery and ongoing support of products/services, applications, network systems and overall solutions.  Performs tasks including, but not limited to, systems software upgrades, administration of the Active Directory infrastructure, configuration, and security, GPO, workstation setup and configuration, vulnerability remediation, patch management and compliance. Provide operational support and analysis for the organization’s endpoint infrastructure.

ESSENTIAL RESPONSIBILITIES: 

  • Perform operational support of IT Infrastructure technology including, but not limited to, network, security, messaging, storage, voice, etc.
  • Perform analysis and resolve problems to restore normal IT Infrastructure operational levels.
  • Complete project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects. 
  • Assure compliance to required standards, procedures, guidelines and processes.
  • Other duties as assigned or requested.

MINIMUM QUALIFICATIONS:

  • High School Diploma or equivalent required
  • 1-3 years of experience in Information Technology

PREFERRED QUALIFICAITONS:

  • Strong oral and written communication skills
  • Strong Customer service skills
  • Strong problem-solving skills
  • Ability to work individually or in a team environment
  • Self-motivated with critical attention to detail, deadlines and reporting
  • Experience with ITSM tools, e.g. Service Manager, Cherwell
  • 3+ years’ experience in Windows Systems Operation and Administration
  • Understanding of Microsoft Windows technology, Group Policy, Microsoft Active Directory and Endpoint Administration
  • Knowledge of Active Directory & Group Policy Management
  • Experience with patch management and development of application deployment packages to include scripting, application repackaging and automated deployment/remediation
  • Experience with enterprise automated deployment tools, e.g. SCCM
  • Able to create and maintain documentation of various systems and software programs.
  • Able to respond and resolve user support requests within published SLA’s
  • Able to provide on-call support on a rotational basis

Referral Bonus: Level 1

Summary

Responsible for the physical delivery and ongoing support of products/services, applications, network systems and overall solutions. Performs tasks including, but not limited to, systems software upgrades, administration of the Active Directory infrastructure, configuration, and security, GPO, workstation setup and configuration, vulnerability remediation, patch management and compliance. Provide operational support and analysis for the organization’s endpoint infrastructure.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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