Director, Scaled Agile

Job ID: J141582
Company: HM Health Solutions Inc.
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Mar 15, 2019

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Description

JOB SUMMARY


This job is responsible for ownership of one or more aspects of the application product life cycle, including but not limited to product strategy, planning/road mapping, market competitive positioning, defining the customer value proposition, budgetary management, design, development, delivery, and support. Includes partnering with business stakeholders, collaborating with peers, leading cross functional teams, and managing vendors. Regularly engages with Planning and Design, Architecture, Platform Operations, Product Development and Management, Product Maintenance, Consulting Services, Infrastructure, and Marketing teams to enhance product offering and delivery. Strong focus on software development and operational excellence using Agile and Lean practices to create market differentiated solutions. Ensures outcomes are compliant, high quality, available, reliable, effective, and secure.
 

ESSENTIAL RESPONSIBILITIES
•  
 Provides oversight of one or more aspects of the application product life cycle (Planning and Design, Architecture, Product Development and Management, Product Maintenance, Platform Operations) to ensure operational excellence and continuous improvement of processes.
•    Contributes thought leadership and industry expertise to strategic planning and execution for current and future products.
•    Actively engages and builds relationships with delivery and maintenance teams to align strategy, leverage resources, and maximize value.
•    Ensures the implementation and adherence of government regulations, mandates, corrective action plans, and process improvement initiatives.
•    Owns profit and loss accountability for product area, manages budget, seeks opportunity for profitable growth.
•    Performs management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
•    Plans, organizes, staffs, directs and controls the day-to-day operations of the department; develops and implements policies and programs as necessary; may have budgetary responsibility and authority.
•     Other duties as assigned or requested.
 

REQUIRED EDUCATION
Bachelor's Degree- Business Administration, Management Information Science, or related field

PREFERRED EDUCATION
Business Administration, Management Information Science, or related field
 

EXPERIENCE
Minimum:

  • 7 years' of experience in technology services to include
  • 5 years' experience in management
  • 5 years’ experience in Agile Scrum
  • Experience in leading large scale Agile transformation
  • Experience in Lean-Agile delivery in both Open Systems and Mainframe Environments
  • Experience with DevOps and CI/CD


Preferred: This section refers to additional desired years and type of experience that the hiring manager would prefer, above and beyond the basic requirements of the job.

  • 7 years' of experience in multiplatform support
  • 3 years' experience in Lean techniques and Agile developement
  • 7 years' of experience in managing group(s) responsible for client services, technical services, and/or production support
  • 5 years' experience in healthcare or insurance industry
  • Scrum Coach certification
  • Scrum Master certification
  • SAFe Agilist Certification

KNOWLEDGE, SKILLS & ABILITIES
•    
Outstanding customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development                                
•    Excellent written and spoken communications skills                           
•    Strong leadership and interpersonal skills
•    Analytical and problem solving skills
•    Deep technology product life-cycle knowledge
•    Track record of driving transformational change, leading teams, developing talent, and building relationships

PREFERRED LICENSURE
Project Management Professional (PMP) Certification, Information Technology Infrastructure Library (ITIL) Certification, (Lean) Six Sigma
 

TRAVEL REQUIREMENT: 
0 - 25%

 

Office-Based Positions

An employee in this position works in an office environment.  The position frequently requires the employee to communicate effectively with others both inside and outside the workplace (e.g., in person, via telephone, via email).  The employee must be able to understand, interpret and analyze data, solve problems, concentrate, and research, use available technological resources and systems (e.g., computers and computer programs), multi-task, prioritize, and meet multiple deadlines to complete essential tasks.  The employee generally works in a fast-paced and frequently stressful environment, must attend work on a regular and reliable basis as well as adhere to all workplace policies, and may be called upon to work outside regular business hours.

Teaches/Trains others regularly - Occasionally

Travels regularly from the office to various work sites or from site-to-site - Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees) - Rarely

Physical Work Site Required - No

An employee in this position is frequently required to move throughout the workplace, sit, stand and walk, use hands and fingers to hold objects, tools or controls, possess fine motor skills (e.g., to write and operate a computer or to steer transportation equipment), possess gross motor skills (e.g., to carry items), reach with hands and arms, climb stairs and ladders, balance, stoop, kneel crouch and crawl, communicate effectively, and talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  The employee must be able to work in a busy environment where decisions often must be made quickly, must attend work on a regular and reliable basis, must adhere to all workplace policies, and may be called upon to work outside regular business hours.  This work occurs in a [example: warehouse, hospital or provider’s office or mailroom].

Lifting: up to 10 pounds - Rarely

Lifting: 10 to 25 pounds - Rarely

Lifting: 25 to 50 pounds - Rarely

ADDITIONAL INFORMATION

Changes Approved By:

Kathleen Thompson

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

Note: Job duties and responsibilities support separation of duties across multiple users.

Referral Level Payout 3

Summary

This job is responsible for ownership of one or more aspects of the application product life cycle, including but not limited to product strategy, planning/road mapping, market competitive positioning, defining the customer value proposition, budgetary management, design, development, delivery, and support. Includes partnering with business stakeholders, collaborating with peers, leading cross functional teams, and managing vendors. Regularly engages with Planning and Design, Architecture, Platform Operations, Product Development and Management, Product Maintenance, Consulting Services, Infrastructure, and Marketing teams to enhance product offering and delivery. Strong focus on software development and operational excellence using Agile and Lean practices to create market differentiated solutions. Ensures outcomes are compliant, high quality, available, reliable, effective, and secure.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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